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If a term in your paperwork does not make sense, you are almost certainly not the only one. Those questions become our best explainers.

What to send

• A clause you cannot parse — anonymised — we explain the mechanism, never your deal
• An outcome that surprised you — what the documents said versus what happened
• A correction — headline, link and the claim in question

We read everything and reply to what we can act on, usually within a few working days. We cannot advise on your specific holding.